Problem solving is the mental process of analyzing a situation, learning what options are available, and then choosing the alternative that will result in the desired outcome or some other selected ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

The COVID-19 pandemic, refugee crises, climate change—these global problems have exposed the need for public goods that are likewise global. What are public goods, and how can they be supplied ...